Patient-Focused Medical Office Assistant (Front Desk)

University Clinical Health; Memphis (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

University Clinical Health in Memphis seeks a Medical Office Assistant (MOA) to greet patients, handle automated appointment scheduling, and complete patient registrations while ensuring accurate demographics and efficient front-desk operations. This role emphasizes PHI handling under HIPAA and requires proficient use of EHR systems.

You will collect co-pays, support patient flow, and coordinate with clinical staff to deliver excellent customer service.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1+ years of experience in healthcare or customer service setting required.
• Experience using Epic system strongly preferred.

Responsibilities

• Greet patients and visitors and assist with check-in/check-out processes.
• Process automated appointment scheduling and complete patient registrations.
• Update patient demographic information and receive co-payments for visits.
• Maintain PHI and ensure HIPAA compliance in handling patient data.
• Support clinical staff by preparing chart materials and coordinating forms.

Skills

Customer service

Communication skills

HIPAA compliance

Medical terminology

Administrative tasks

Education

High School Diploma

Tools

Epic system

Job description

University Clinical Health in Memphis seeks a Medical Office Assistant (MOA) to greet patients, handle automated appointment scheduling, and complete patient registrations while ensuring accurate demographics and efficient front-desk operations. This role emphasizes PHI handling under HIPAA and requires proficient use of EHR systems.

You will collect co-pays, support patient flow, and coordinate with clinical staff to deliver excellent customer service.