Medical Office Assistant

University-Clinical-Health; Memphis (TN); On-site; USD 32,000 - 43,000; Full time

Job summary

University Clinical Health is seeking a Medical Office Assistant to greet patients, schedule appointments, and handle registrations. The MOA will collect co-pays, update demographics, and assist both patients and clinical staff while ensuring HIPAA compliance.

The role requires strong customer service, medical terminology knowledge, and proficient administrative duties in NextGen PM & EHR systems. Experience with Epic is preferred, supporting efficient patient flow and accurate record-keeping.

Qualifications

• High School Diploma or equivalent required.
• Minimum of 1+ years of experience in healthcare or customer service setting required; preferred but not required.
• Experience using Epic system strongly preferred.

Responsibilities

• Greet patients and visitors and manage check-in/out.
• Process automated appointment scheduling and patient registration; update patient demographics; receive co-pays.
• Enter patient information into patient medical records and manage forms/paperwork.
• Coordinate patient flow and ensure a positive patient experience throughout the department’s check-in/out process.
• Assist clinical staff by organizing and distributing information needed for patient care while following HIPAA guidelines.
• Support billing by collecting payments, estimates, and insurance information.
• Maintain strong working relationships with administrative and clinical teams.
• Utilize NextGen (PM & EHR) systems for patient management.

Skills

Medical terminology

HIPAA regulations

Customer service

Administrative tasks

Interpersonal skills

Attention to detail

Education

High School Diploma or equivalent

Tools

Epic

Job description

Description

JOB TYPE: Full-TIME

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients. University Clinical Health is an Equal Employment Opportunity Employer, including disability and protected veteran status. University Clinical Health is a VEVRAA Federal Contractor.

Position Summary:

The Medical Office Assistant (MOA) will perform clerical duties, including greeting patients and visitors, processing automated appointment scheduling, completing registration for patients, updating patient demographic information, and receiving co-payments for each visit. The MOA will also perform various patient care activities while providing excellent patient and physician customer service.

Key Results Areas (KRAs):

• Exhibit excellent customer service skills by greeting and welcoming each patient and visitor.
• Assist with patient flow and coordinate a positive patient experience throughout the department’s approved check-in/out process.
• Accurately determine patient needs, notify clinical staff of patient’s availability to be seen, and ensure each patient completes required forms/paperwork in its entirety.
• Manage patient appointments, check-in/outpatients, receive and scan patient paperwork, and responding/resolving tasks in both NextGen (PM & EHR) systems.
• Assist both the patient and clinical staff by organizing & distributing information needed for patient care, provides PHI to patients and internal/external parties by following HIPAA guidelines, and follow instructions from team leaders as requested to ensure high-quality patient care
• Financially secure each visit utilizing managing payments & batches, collecting & communicating patient balances, estimates &/or co-pays, and accurately collecting insurance information.
• Accurately enter patient information onto patient medical records.
• Conduct general MOA duties such as pre-certs & authorizations, chart preparation, and clerical tasks.
• Maintain strong working relationships with administrative and clinical teams.

Core Competencies

• Knowledge of the following:
  • Medical terminology
  • Application of medical chart requirements
  • HIPPA regulations
• Excellent written and verbal communication skills
• Proficiency in administrative tasks
• Basic understanding of clinical tasks
• Excellent interpersonal skills
• Exceptional attention to detail

Requirements

Education & Experience:

• High School Diploma or equivalent Required
• Minimum of 1+ years of experience in healthcare or customer service setting Required specific specialty area Preferred but not Required
• Experience using Epic system strongly Preferred