Medical Assistant

RL Center for Cosmetic Surgery & Medspa; Vernon Hills (IL); On-site; USD 38,000 - 48,000; Full time

Job summary

RL Center for Cosmetic Surgery & Medspa is seeking a Medical Assistant to support daily operations in a luxury aesthetic practice. The role emphasizes patient-first care, clinical support for providers, and meticulous room turnover to maintain an elevated experience.

Candidate should have 1+ year in med spa or similar setting, strong communication, and the ability to multitask in a fast-paced environment while upholding premium service standards and HIPAA-compliant privacy.

Qualifications

• 1+ year experience in med spa/aesthetics or medical assistant role.
• Working knowledge of skin anatomy and comfort in a clinical environment.
• Strong communication skills and a patient-first mindset.
• Reliable, punctual, detail-oriented, and able to multitask in a fast-paced setting.
• Professional presence aligned with premium service standards.

Responsibilities

• Welcome and prepare patients with professionalism, warmth, and discretion.
• Assist providers with clinical tasks and document visit details.
• Set up treatment rooms per protocols and capture pre/post photos.
• Educate patients on pre/post care and reinforce provider instructions.
• Triage patient care needs and support follow-up as needed.
• Turn over rooms quickly and maintain clean, stocked spaces.
• Support front-of-house tasks and collaborate with team.
• Cross-promote services with accurate, brand-aligned language.

Skills

Patient-first mindset

Communication skills

Multitasking

Reliability

Premium service mindset

Education

High School Diploma or Equivalent

Tools

EMR Nextech

Microsoft Office

Clinical photography equipment

Job description

Position Overview

The Medical Assistant supports the daily flow of the aesthetic practice by delivering an elevated, patient-first experience and keeping treatment spaces clinic-ready at all times. This role blends luxury service standards, clinical support, and operational excellence—helping aesthetic providers stay on time while ensuring every patient feels prepared, cared for, and confident.

Patient Experience & Satisfaction

• Welcome and prepare patients with professionalism, warmth, and discretion
• Maintain patient privacy and confidentiality in every interaction (HIPAA-aligned)
• Communicate clearly and respectfully with patients and team members
• Anticipate needs and resolve issues quickly to protect the patient experience

Clinical Support & Patient Readiness

• Confirm intake forms are complete and ensure pertinent visit details are documented
• Set up treatment rooms accurately based on protocols and scheduled services
• Capture consistent pre/post treatment photos per practice standards
• Educate patients on pre/post care in a clear, supportive way and reinforce provider instructions
• Triage patient care needs to providers/leadership and support follow-up calls/messages within expected timeframes

Room Turnover & Operational Excellence

• Turn over rooms quickly and thoroughly to maintain an efficient daily schedule
• Keep treatment rooms, supply areas, and shared spaces clean, stocked, and organized
• Monitor inventory and restock supplies across clinical and patient-facing areas
• Support linen/garment flow (storage, wash/dry cycles as needed) and keep supplies available throughout the day
• Ensure equipment is cleaned routinely and available in working order

Team Culture & Support

• Cross-promote services and retail offerings with accurate, brand-aligned language
• Support front-of-house needs as appropriate (phones, scheduling support, check-in/out)
• Work collaboratively with teammates and leadership in a positive, solutions-forward way
• Demonstrate flexibility with volume shifts, events, evenings, and occasional weekends

Requirements

• High School Diploma or equivalent
• 1+ year experience in a med spa/aesthetics/spa assistant/medical assistant-style support role. High volume support is preferred, but not required.
• Working knowledge of skin anatomy and comfort in a clinical environment
• Strong communication skills, empathy, and a patient-first mindset
• Reliable, punctual, detail-oriented, and able to multitask in a fast-paced setting
• Professional presence aligned with premium service standards
• Proficiency with EMR systems (Nextech, or similar), Microsoft Office, internet tools, and clinical photography equipment

Work Environment

• Fast-paced, high volume, large medical aesthetics setting
• Physical activity includes standing/walking, bending, lifting and carrying supplies/equipment
• Schedule may include evenings, events, and weekends