Patient Experience Manager: Elevate Care & Culture

Baptist Health; Boynton Beach (FL); On-site; USD 76,000 - 98,000; Full time

Job summary

Baptist Health in Boynton Beach is seeking a Manager, Patient Experience to lead a team focused on patient and family-centered care across the organization. You will oversee operations, budgets, and reporting while driving improvements to ensure memorable experiences.

The role requires 5+ years in customer service or hospitality with supervisory experience, strong presentation and influencing skills, and bilingual ability in English and Spanish.

Qualifications

• 5+ years in customer service or hospitality with supervisory experience.
• Strong presentation, influencing and conflict resolution skills.
• Proficiency in MS Office applications and professional communication.
• Bilingual preferred (English and Spanish).

Responsibilities

• Lead a team focused on patient/family-centered care and improving patient experience.
• Oversee department reporting, planning and budgeting to support initiatives.
• Collaborate with leadership to develop and implement patient experience strategies across service lines.
• Develop and manage performance and staff development plans.

Skills

Customer service principles

Leadership

Conflict resolution

Presentation skills

Negotiation skills

Bilingual (English and Spanish)

Education

Bachelor's degree

Tools

MS Office

Job description

Baptist Health in Boynton Beach is seeking a Manager, Patient Experience to lead a team focused on patient and family-centered care across the organization. You will oversee operations, budgets, and reporting while driving improvements to ensure memorable experiences.

The role requires 5+ years in customer service or hospitality with supervisory experience, strong presentation and influencing skills, and bilingual ability in English and Spanish.