Patient Experience & Data Insights Advisor

Baptist Health; Coral Gables (FL); On-site; USD 44,864 - 58,323; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Wellness program with deductible-redu{

Job summary

Baptist Health is seeking an Experience Advisor to drive patient experience improvements across our system. The role emphasizes collaboration with unit/department leaders to improve processes and satisfaction scores, including HCAHPs metrics.

Qualifications include a BS or Bachelor’s, strong communication, problem solving, and travel as needed; bilingual English/Spanish preferred. Salary range $44,863.74-$58,322.86 annually.

Qualifications

• Bachelor's degree required.
• BS acceptable as an alternative.
• Self-directed with problem-solving and critical thinking.
• Professional, organized, detail-oriented, compassionate with customer focus.
• Strong group facilitation and ability to unite teams.
• Excellent verbal and written communication.
• Willing to travel as needed.
• Proficient with computer applications.
• Bilingual English/Spanish preferred.
• Minimum 3 years of experience.

Responsibilities

• Serve as a role model and informal leader to improve patient experience.
• Perform field assessments, develop actionable improvement plans.
• Analyze data storytelling and visuals; extract consumer insights.
• Collaborate with leaders to balance patient goals with operations.
• Identify trends and develop short- and long-term solutions to preserve brand reputation.

Skills

Problem-solving

Critical thinking

Customer focus

Group facilitation

Interpersonal communication

Verbal and written communication

Flexibility

Computer skills

Bilingual English/Spanish

Education

Bachelor's degree

Bachelor of Science (BS) acceptable

Job description

Baptist Health is seeking an Experience Advisor to drive patient experience improvements across our system. The role emphasizes collaboration with unit/department leaders to improve processes and satisfaction scores, including HCAHPs metrics.

Qualifications include a BS or Bachelor’s, strong communication, problem solving, and travel as needed; bilingual English/Spanish preferred. Salary range $44,863.74-$58,322.86 annually.