Experience Advisor, BHMG Patient Experience, FT, 8:30am - 5:00pm

Baptist Health; Coral Gables (FL); On-site; USD 44,864 - 58,323; Full time

Benefits offered by this job

Career growth and development

Health and wellness resources

Wellness program with deductible-redu{

Job summary

Baptist Health is seeking an Experience Advisor to drive patient experience improvements across our system. The role emphasizes collaboration with unit/department leaders to improve processes and satisfaction scores, including HCAHPs metrics.

Qualifications include a BS or Bachelor’s, strong communication, problem solving, and travel as needed; bilingual English/Spanish preferred. Salary range $44,863.74-$58,322.86 annually.

Qualifications

• Bachelor's degree required.
• BS acceptable as an alternative.
• Self-directed with problem-solving and critical thinking.
• Professional, organized, detail-oriented, compassionate with customer focus.
• Strong group facilitation and ability to unite teams.
• Excellent verbal and written communication.
• Willing to travel as needed.
• Proficient with computer applications.
• Bilingual English/Spanish preferred.
• Minimum 3 years of experience.

Responsibilities

• Serve as a role model and informal leader to improve patient experience.
• Perform field assessments, develop actionable improvement plans.
• Analyze data storytelling and visuals; extract consumer insights.
• Collaborate with leaders to balance patient goals with operations.
• Identify trends and develop short- and long-term solutions to preserve brand reputation.

Skills

Problem-solving

Critical thinking

Customer focus

Group facilitation

Interpersonal communication

Verbal and written communication

Flexibility

Computer skills

Bilingual English/Spanish

Education

Bachelor's degree

Bachelor of Science (BS) acceptable

Job description

Baptist Health is the region's largest not-for-profit healthcare organization, with 12 hospitals, over 29,000 employees, 4,500 physicians and 200 outpatient centers, urgent care facilities and physician practices across Miami-Dade, Monroe, Broward and Palm Beach counties. With internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences, Baptist Health is supported by philanthropy and driven by its faith-based mission of medical excellence. For 26 years, we've been named one of Fortune's 100 Best Companies to Work For, and in the 2025-2026 U.S. News & World Report Best Hospital Rankings, Baptist Health was the most awarded healthcare system in South Florida, earning 63 high-performing honors.

What truly sets us apart is our people. At Baptist Health, we create personal connections with our colleagues that go beyond the workplace, and we form meaningful relationships with patients and their families that extend beyond delivering care. Many of us have walked in our patients' shoes ourselves and that shared experience fuels our commitment to compassion and quality. Our culture is rooted in purpose, and every team member plays a part in making a positive impact – because when it comes to caring for people, we're all in.

Benefits

• Career growth and development opportunities, with clear pathways and ongoing support
• Comprehensive health and wellness resources that go beyond traditional benefits
• A wellness program that can help employees eliminate their medical plan deductible, reducing out-of-pocket healthcare costs
• Tuition reimbursement to support continued learning and advancement
• And so much more

Description

The Experience Advisor serves as a role model and informal leader that takes a collaborative approach to improving processes and patient-centered performance at the unit/department and/or entity level. Experience Advisors drive change and meaningful action through targeted field assessments and recommendations, data storytelling and visual analysis, extracting consumer insights from and outside of the Press Ganey platform, and developing action plans in collaboration with leaders. The Experience Advisor has a direct impact on patient satisfaction and HCAHPs scores which have monetary implications for team members and institution incentives depending on the entity. Using a hands‑on approach, the Experience Advisor balances the organization's patient experience goals with the department/unit's operational realities, limitations, and work-flows. The Experience Advisor is an invaluable resource to the organization who is responsible for identifying trends for improvement and creatively develops short‑term and long‑term sustainable solutions to preserve brand reputation. Estimated salary range for this position is $44,863.74 - $58,322.86 / year depending on experience.

Qualifications

Bachelors.

Additional Qualifications

• Bachelor of Science (BS) acceptable as well.
• Must be self-directed with excellent problem‑solving and critical thinking skills and able to work with little or minimal supervision.
• Professional demeanor, results and detail-oriented, organized, and compassionate with excellent customer focus.
• Strong group facilitation skills and a demonstrated ability to unite individuals around a common goal.
• Exceptional interpersonal and communication skills (verbal and written).
• Must be flexible with schedule and travel based on the business needs.
• Fully proficient in computer applications used in day-to-day functions.
• Preferred: Patient/Guest relations or Hospitality background.
• Bilingual English/Spanish preferred.

Minimum Required Experience: 3 Years

EOE, including disability/vets