Patient Experience Liaison

Sturdy Memorial Hospital, Inc.; Attleboro (MA); On-site; USD 27,000 - 41,000; Part time

Job summary

Sturdy Memorial Hospital is seeking a Per Diem assistant to provide general support and comfort to patients, families and visitors. You will advocate for patients by communicating concerns and directing questions through appropriate channels.

The role emphasizes exceptional interpersonal and communication skills, building positive relationships across hospital areas, and delivering timely responses while supporting quality improvement and patient safety.

Qualifications

• Demonstrates the knowledge and skills needed to assist in providing care to patients.
• Must possess excellent interpersonal, communication and adaptability skills, creating a favorable image in relationship to the ED and the hospital as a whole.
• Must develop and maintain positive relationships across all areas of responsibility.
• Demonstrate commitment to customer relations and all basic concepts of continuous quality improvement and preventing error from reaching the patient.
• Provides timely, positive responses to the needs of all customers including patients, families, co-workers, and physicians.

Responsibilities

• Assists by providing for general support and comfort needs of patients, families, and visitors.
• Advocates for patients and their families by communicating issues and concerns and seeking resolution through appropriate channels.
• Provides information and/or direction to patients with questions or problems.

Skills

Interpersonal communication

Adaptability

Customer service

Relationship building

Quality and safety awareness

Education

High School Diploma or equivalent

Job description

Sturdy Memorial Hospital is seeking a Per Diem assistant to provide general support and comfort to patients, families and visitors. You will advocate for patients by communicating concerns and directing questions through appropriate channels.

The role emphasizes exceptional interpersonal and communication skills, building positive relationships across hospital areas, and delivering timely responses while supporting quality improvement and patient safety.