Patient Experience Lead - Orthodontic Front Desk

OrthoSynetics Inc; Sanger (TX); On-site; USD 28,929 - 31,684; Full time

Job summary

OrthoSynetics Inc. is seeking a friendly Front Desk Representative to support daily operations and ensure a welcoming patient experience in a fast-paced orthodontic practice.

The role involves greeting patients, handling calls, managing scheduling, and assisting with administrative tasks. The ideal candidate has 2–3 years of experience, strong communication skills, and bilingual ability, with an in-person, full-time schedule Monday–Friday.

Qualifications

• Strong communication and interpersonal skills.
• Organized, detail-oriented, and able to multitask under pressure.
• Team player with a positive, professional attitude.
• Comfortable using office software and computer systems.
• 2–3 years of relevant experience preferred.
• Bilingual skills are required.

Responsibilities

• Greet and assist patients, creating a warm and professional environment.
• Manage incoming calls, emails, and patient inquiries promptly.
• Support scheduling, patient flow, and daily office coordination.
• Assist with administrative tasks such as scanning, correspondence, and inventory.
• Collaborate with the clinical team to maintain an efficient schedule.
• Follow up on patient leads and support conversion efforts.
• Participate in team huddles and contribute to office productivity.

Skills

Communication

Interpersonal skills

Multitasking

Office software

Bilingual

Job description

OrthoSynetics Inc. is seeking a friendly Front Desk Representative to support daily operations and ensure a welcoming patient experience in a fast-paced orthodontic practice.

The role involves greeting patients, handling calls, managing scheduling, and assisting with administrative tasks. The ideal candidate has 2–3 years of experience, strong communication skills, and bilingual ability, with an in-person, full-time schedule Monday–Friday.