Patient Experience Coordinator - Orthodontic Front Desk

Smile Doctors; Fort Smith (AR); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, vision and life insu​

401(k) plan

2 weeks paid time off in first year

Discounts on braces and clear aligners

Job summary

Whitlock Orthodontics in Fort Smith, AR is seeking a Front Desk Coordinator to join our growing team. You will greet patients, verify insurance, schedule appointments, handle payments, and support daily front desk operations.

The role emphasizes clear communication, reliable administrative work, and a friendly patient experience. Dental office experience is a plus; bilingual a plus, but not required. We offer competitive benefits and a team‑oriented culture.

Qualifications

• High School Diploma or equivalent required.
• One (1) year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit, and notify appropriate team members.
• Performs various administrative duties.
• Welcomes visitors to the practice and provides information about clinic features.
• Answers, screens, and routes incoming calls and takes messages as needed.
• Checks-in and collects general information from patients on their first visit.
• Verifies insurance information.
• Notifies clinicians of patient arrival and readiness.
• Make appointments for returning patients as necessary.
• Prints/reprints appointment reminders and school/work excuses.
• May make changes to the patient schedule as necessary.
• Coordinates payment arrangements or account resolution.
• Receives, stores, and delivers shipments and mail.
• Takes payments and posts to account.
• Updates charts and patient information.
• Drives internal marketing initiatives and fosters participation from everyone.

Skills

Verbal and written communication

Listening and information processing

Education

High School Diploma or equivalent

Job description

Whitlock Orthodontics in Fort Smith, AR is seeking a Front Desk Coordinator to join our growing team. You will greet patients, verify insurance, schedule appointments, handle payments, and support daily front desk operations.

The role emphasizes clear communication, reliable administrative work, and a friendly patient experience. Dental office experience is a plus; bilingual a plus, but not required. We offer competitive benefits and a team‑oriented culture.