Patient Experience Lead: Front Desk & Medical Assistant

Greenwich MedSpa; Titicus (CT); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Zenoti experience

Job summary

Greenwich Medical Spa is seeking a Medical Assistant & Aesthetic Coordinator to join our award-winning team. In this dual role you will support clinicians in the treatment room and deliver concierge-level front-desk service, shaping the patient journey from welcome to checkout.

You will perform clinical prep, assist with procedures, manage scheduling, educate clients on skincare, and help maintain a luxurious, spa-ready environment. Availability on Saturdays is expected.

Qualifications

• 1+ years in a medical office, medspa, or luxury hospitality setting.
• A genuine commitment to high-end, 5-star client service.
• Comfort working in both clinical and front desk settings.
• Experience with EMR and medical terminology.
• A phlebotomy license is a plus, as is Zenoti experience.
• A high school diploma (required) and a bachelor's degree (preferred).
• Availability to work Saturdays.

Responsibilities

• In the treatment room: Prepare and close down treatment rooms and equipment daily; Escort patients and obtain consents and pre/post photography; Prepare patients and procedure setups, including blood draws when applicable (e.g., PRP); Review pre- and post-treatment care instructions with patients; Maintain infection control standards, inventory, and spotless, spa-ready rooms.

Skills

Medical office experience

MedSpa experience

Luxury hospitality

EMR

Medical terminology

Phlebotomy

Zenoti experience

HS diploma

Bachelor's degree (preferred)

Education

High school diploma

Bachelor's degree

Tools

Zenoti

Job description

Greenwich Medical Spa is seeking a Medical Assistant & Aesthetic Coordinator to join our award-winning team. In this dual role you will support clinicians in the treatment room and deliver concierge-level front-desk service, shaping the patient journey from welcome to checkout.

You will perform clinical prep, assist with procedures, manage scheduling, educate clients on skincare, and help maintain a luxurious, spa-ready environment. Availability on Saturdays is expected.