Front Desk Representative

Frontera Healthcare; Fredericksburg (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Frontera Healthcare is seeking a Front Desk Representative to be the face of the organization, supporting daily front office operations and ensuring compassionate, professional care for patients while maintaining efficient patient flow.

Responsibilities include greeting and checking in/out patients, scheduling appointments, verifying insurance, collecting payments, handling calls with excellent telephone etiquette, and maintaining accurate records in the EHR system.

Qualifications

• High school diploma or equivalent required.
• Excellent public relations and customer service skills.
• Able to work under general supervision.
• Demonstrates organizational abilities and dependability.
• Strong written and verbal communication skills.

Responsibilities

• Greet and check in/check out patients in a courteous and professional manner.
• Schedule, confirm, and coordinate patient appointments.
• Verify insurance eligibility and benefits prior to patient visits.
• Collect and process patient intake paperwork and demographic information.
• Collect co-pays and process patient payments as applicable.
• Answer incoming calls and respond to patient inquiries with excellent telephone etiquette.
• Maintain accurate patient records in the EHR system.
• Coordinate with clinical staff to ensure smooth communication and patient flow.
• Participate in daily huddles to support team-based care coordination.
• Maintain confidentiality of patient information in accordance with HIPAA regulations.

Skills

Public relations

Customer service

Communication skills

Organizational skills

Multi-tasking

Telephone etiquette

Education

High school diploma

Tools

MS Word

MS Excel

Job description

As first point of contact, the Front Desk Representative should act as the face of the organization. This position will support daily front office operations, ensuring compassionate and professional care for patients and effective, efficient patient flow. The Front Desk Representative should be confident, professional, and work comfortably under pressure while multi-tasking in a fast-paced environment.

Duties and Responsibilities

The Front Desk Representative performs the following duties as assigned:

• Greet and check in/check out patients in a courteous and professional manner
• Schedule, confirm, and coordinate patient appointments
• Verify insurance eligibility and benefits prior to patient visits
• Collect and process patient intake paperwork and demographic information
• Collect co-pays and process patient payments as applicable
• Answer incoming calls and respond to patient inquiries with excellent telephone etiquette
• Maintain accurate patient records in the EHR system
• Coordinate with clinical staff to ensure smooth communication and patient flow
• Participate in daily huddles to support team-based care coordination
• Maintain confidentiality of patient information in accordance with HIPAA regulations
• Be passionate about healthcare excellence in accordance with Frontera's Mission, Vision, and Values
• Other duties may be assigned as needed

Requirements

Knowledge, Skills, and Abilities

Required

• Knowledge of Center's Policy and Procedures
• Must have excellent public relations and customer service skills
• Exhibit courtesy/respect for co-workers and be willing to help co-workers when needed
• Demonstrate organizational abilities and dependability
• Requires good written and verbal communication skills to communicate effectively with individuals at all levels of the organization
• Must be able to work under general supervision
• Must have a professional and mature demeanor
• Must be able to work in a fast-paced department and handle multiple tasks, work with interruptions, and deal effectively with confidential information
• Must be able to retain composure and react effectively in emergency situations
• Excellent telephone etiquette and interpersonal skills

Preferred

• MS Word and Excel experience

Credential and Experience

Required

• Grade/Level of Education: 12/High school diploma or equivalent

Preferred

• Current Cardiopulmonary Resuscitation (CPR) for Healthcare Professionals Certification

Supplementary Information

The Front Desk Representative will be expected to complete all patient paperwork and daily reports, make appointment reminder calls, and file patient reports in the EHR before the end of the business day. Alternate schedules may be required to facilitate patient care. It is expected that the job will require sitting for extended periods of time, walking and bending through the course of the day.