Patient Experience Lead - Clinic Front Desk

US Physical Therapy; Commack (NY); On-site; USD 23,000 - 28,000; Full time

Job summary

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator for a full-time role in Commack. You will handle front desk duties, assist clinicians, and ensure a welcoming patient experience.

The position requires a high school diploma, 1 year of medical office and customer service experience, and proficiency with Google Suite and EMR systems. Typical hours are Monday–Friday with potential for growth within a fast-paced clinic.

Qualifications

• High school diploma or GED is required.
• One year of medical office experience preferred, EMR familiarity a plus.
• One year of customer service experience preferred.
• Proficiency in Google Suite is required.
• Strong communication and interpersonal skills are essential.

Responsibilities

• Greets and checks in patients and visitors with a friendly, upbeat demeanor.
• Delivers high-level customer service to optimize provider time and room utilization.
• Manages scheduling, calendar planning, and patient flow to ensure timely care.
• Maintains EMR entries, patient information, and treatment plans accurately.
• Answers calls, coordinates with physicians, and handles patient inquiries.

Skills

Communication

Customer service

Teamwork

Time management

Organizational skills

Problem solving

Education

High school diploma or GED

Tools

Theraoffice

EMR systems

Google Suite

Job description

Metro Physical & Aquatic Therapy is seeking a Front Desk Coordinator for a full-time role in Commack. You will handle front desk duties, assist clinicians, and ensure a welcoming patient experience.

The position requires a high school diploma, 1 year of medical office and customer service experience, and proficiency with Google Suite and EMR systems. Typical hours are Monday–Friday with potential for growth within a fast-paced clinic.