Patient Experience & Intake Specialist

AMEN CLINICS, INC., A MEDICAL CORPORATION; Tukwila (WA); On-site; USD 42,000 - 64,000; Full time

Job summary

Amen Clinics is seeking a Patient Outcome Manager to serve as the first therapeutic contact and to establish a positive rapport with patients and their families during initial inquiries. You will tailor interviews to patient responses and adapt follow-up coaching sessions to treatment recommendations.

You will gather comprehensive medical and psychiatric history, perform mental status exams, and produce a thorough, typed history report.

Qualifications

• Bachelor’s Degree in psychology or related field is required.
• Mental Health/intake experience and familiarity with medical terms and office operations is preferred.
• Proficient with basic office software and report preparation.

Responsibilities

• Explain the procedures that will be occurring during the scheduled appointments.
• Assess paperwork provided by the patient.
• Clarify intake questionnaire answers and transfer to the history report with a complete description of symptoms and impact on life.
• Gather information on medical history, psychiatric history, education, profession, family history and drug/alcohol history to aid diagnosis and treatment.
• Perform mental status exams, score checklists and include results in the prepared report.
• Complete the history appointment in no more than two hours with a typed report shortly after the appointment.
• Review treatment recommendations with the patient and answer questions about the physician report.
• Assess patient needs and provide relevant support.
• Assist with various duties or special assignments as time permits.

Skills

Interpersonal skills

Written communication

Verbal communication

Time management

Teamwork

Attention to detail

Education

Bachelor’s degree in psychology or related field

Tools

Microsoft Word

Microsoft Excel

Typing 45–50 wpm

Job description

Amen Clinics is seeking a Patient Outcome Manager to serve as the first therapeutic contact and to establish a positive rapport with patients and their families during initial inquiries. You will tailor interviews to patient responses and adapt follow-up coaching sessions to treatment recommendations.

You will gather comprehensive medical and psychiatric history, perform mental status exams, and produce a thorough, typed history report.