Patient Experience & Information Desk Supervisor

The University of Kansas Hospital; Kansas City (KS); On-site; USD 42,000 - 58,000; Full time

Job summary

The University of Kansas Hospital is seeking a Guest Services Supervisor to oversee Information Desk staff across multiple locations, ensuring courteous service for patients and visitors. The role involves scheduling, training, and coordinating daily activities during the 11:30 AM–8:00 PM shift, Monday through Friday, with coverage during staffing shortages as needed.

Responsibilities include interviewing and hiring support, conducting performance reviews, enforcing HIPAA and JCAHO standards,

Qualifications

• 3 or more years of experience as an information desk rep, front desk, reception or customer service environment preferably in a health care setting.
• High School Graduate.
• Bachelor's degree preferred.

Responsibilities

• Supervise Information Desk Associates and coordinate daily activities.
• Prepare monthly schedules and oversee timekeeping processes.
• Assist with interviews; make recommendations for hiring, promotions, and transfers.
• Provide ongoing training to staff to ensure competencies and compliance.
• Review job descriptions and conduct performance appraisals with staff.
• Ensure quality customer relations and address day-to-day issues or complaints.

Skills

Leadership

Customer service

Staff scheduling

Training

Education

High School Diploma

Bachelor's degree preferred

Job description

The University of Kansas Hospital is seeking a Guest Services Supervisor to oversee Information Desk staff across multiple locations, ensuring courteous service for patients and visitors. The role involves scheduling, training, and coordinating daily activities during the 11:30 AM–8:00 PM shift, Monday through Friday, with coverage during staffing shortages as needed.

Responsibilities include interviewing and hiring support, conducting performance reviews, enforcing HIPAA and JCAHO standards,