Patient Experience & Grievance Resolution Specialist

OU Medicine, Inc.; Central Park (WA); Presencial; USD 55 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

PTO

401(k)

Resumo da oferta

OU Health is seeking a Patient Grievance & Relations Specialist II to support system-wide patient experience initiatives. The role emphasizes clinical context, service recovery, and timely complaint resolution across locations.

Strong collaboration with multidisciplinary teams is essential to advocate for patients and uphold safety standards. The position requires a Bachelor's degree and at least three years of healthcare experience with patient/family interactions or risk management related to

Qualificações

• Education: Bachelor's Degree required.
• Experience: 3 years in healthcare with direct patient/family interactions or 3 years in a risk management role involving complaints.
• No professional licenses required.

Responsabilidades

• Supports daily operations of the Patient Relations team across modalities.
• Reviews files in Patient Relations software for required attention.
• Investigates grievances and coordinates with leadership for resolutions.
• Performs service recovery and de-escalation to protect patient rights.
• Maintains regulatory compliance timelines and documents communications.

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

OU Health is seeking a Patient Grievance & Relations Specialist II to support system-wide patient experience initiatives. The role emphasizes clinical context, service recovery, and timely complaint resolution across locations.

Strong collaboration with multidisciplinary teams is essential to advocate for patients and uphold safety standards. The position requires a Bachelor's degree and at least three years of healthcare experience with patient/family interactions or risk management related to