Patient Experience & Front Office Specialist

Sono Bello; Fort Lauderdale (FL); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Health coverage

401(k) matching

Paid time off

Job summary

Sono Bello is seeking a Medical Receptionist - Patient Experience Specialist in Fort Lauderdale, FL. The role focuses on welcoming patients, managing appointments, handling payments, and ensuring a smooth front desk experience in a fast-paced cosmetic surgery environment.

The position emphasizes patient-first service, coordination with clinical staff, and maintaining an organized scheduling and billing workflow. Full-time hours, competitive benefits, and a friendly team culture are highlighted.

Qualifications

• Must be familiar with MS Office, including Excel
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of the organization
• Ability to add, subtract, multiply and divide
• Ability to carry out instructions furnished in written, oral, or diagram form
• Ability to problem solve

Responsibilities

• Customer Service/Administration
• Greet all patients, and offer beverage
• Check patients in and make sure schedule reflects appointment status
• Check patients out and schedule next appointment
• Maintain accountability for the schedule book
• Introduce visitors to the appropriate personnel that will assist with their concerns
• Conduct confirmation calls for appointments
• Pull next day’s patient charts and organize per scheduled appointment time
• Prepare new patient charts
• Maintain inventory of all front office supplies
• Check email and forward to the appropriate staff member
• Organize and maintain file system
• Keep Font Desk and Lobby area clean
• Process payments
• Print daily close out reports on scheduling system and review for accuracy
• Fill deposit slips for all received cash and checks

Skills

MS Office familiarity

Public speaking

Basic math

Instruction following

Problem solving

Tools

Excel

Job description

Sono Bello is seeking a Medical Receptionist - Patient Experience Specialist in Fort Lauderdale, FL. The role focuses on welcoming patients, managing appointments, handling payments, and ensuring a smooth front desk experience in a fast-paced cosmetic surgery environment.

The position emphasizes patient-first service, coordination with clinical staff, and maintaining an organized scheduling and billing workflow. Full-time hours, competitive benefits, and a friendly team culture are highlighted.