Patient Experience & Front Office Coordinator

UPMC; Pittsburgh (Allegheny County); On-site; USD 43,000 - 60,000; Full time

Job summary

UPMC Hillman Cancer Center in Shadyside is seeking a Patient Service Coordinator to support the 2nd Floor Team. This dual-role combines clinical care with front-office duties to deliver an exceptional patient experience and support operations across the second floor of the practice.

The role involves welcoming patients, scheduling, insurance verification, phlebotomy, vital signs, and coordinating with RNs and staff to ensure seamless daily workflows.

Qualifications

• High School graduate or equivalent required.
• Minimum of three years of direct patient care or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.
• Possesses strong interpersonal skills and the ability to work with individuals from multi-disciplinary groups.
• Possesses excellent organizational skills.
• Phlebotomy experience preferred.

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates the ordering of blood products in collaboration with RNs, Blood Bank and Laboratory.
• Greets each person entering the clinic, explains processes and procedures to new patients and assists with paperwork.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Other duties as assigned.
• Provide front desk coverage as assigned.
• Continuously monitors environment and facilitates correction of any detraction from the appearance, comfort and safety of the clinic.

Skills

Front office

Patient care

Phlebotomy

EKG

Medical terminology

Education

High School diploma

Job description

UPMC Hillman Cancer Center in Shadyside is seeking a Patient Service Coordinator to support the 2nd Floor Team. This dual-role combines clinical care with front-office duties to deliver an exceptional patient experience and support operations across the second floor of the practice.

The role involves welcoming patients, scheduling, insurance verification, phlebotomy, vital signs, and coordinating with RNs and staff to ensure seamless daily workflows.