Patient Services Representative

UPMC; Harrisburg (Dauphin County); On-site; USD 25,000 - 30,000; Full time

Job summary

UPMC Hillman Cancer Center in Harrisburg is seeking a Patient Services Representative with a strong customer service background to ensure a positive patient experience during visits.

The role includes welcoming patients, handling check-in and registration, explaining financial obligations, collecting payments, scheduling follow-ups, and guiding patients to financial advocacy resources while upholding HIPAA and service-excellence principles.

Qualifications

• Completion of high school diploma or equivalent is required.
• Experience with PC-based applications and proficient typing is preferred.
• Two years of experience in medical/billing/customer service is preferred.
• 1-2 years of medical office experience is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Responsibilities

• Greet patients warmly at arrival.
• Guide patients through self-arrival technology or desk check-in as preferred.
• Collect copayments and other payments at the point of service.
• Verify and update patient registration and insurance information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Connect patients to resources to schedule ancillary services at checkout.
• Explain benefits, HIPAA rules, and financial responsibility to patients clearly.
• Triage calls and assist with administrative duties such as scanning records and faxes.

Skills

Customer service

Typing skills

Medical terminology

Education

High school diploma or equivalent

Tools

Epic EHR

Medipac

Health records systems

Job description

Do you find yourself wanting to help others, but not sure how to make your passion a career? Patient Services Representative with UPMC Hillman Cancer Center! We are seeking candidates with a strong customer service background and a desire to ensure a positive experience during a patient's visit to the Cancer Center.

A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their co-payments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patients' demographics and insurance coverage information, and promoting an overall culture of service excellence.

Why Join Our Team?

• Teamwork: At our rapidly growing oncology unit in Harrisburg, teamwork is at the heart of what we do. Collaborating with colleagues is essential for success.
• Work-Life Balance: This full-time position offers regular, daylight hours—Monday through Friday. No evenings, holidays, or weekends!
• Impact: Your work directly impacts patients’ lives. You’ll be part of a compassionate team dedicated to making a difference.

Ready for the challenge?

Responsibilities

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.

Qualifications

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• 1-2 years of medical office experience is preferred.
• Knowledge of medical terminology is preferred.
• Prior experience with Medipac, Epic, or other health records systems is preferred.

Licensure, Certifications, and Clearances

• Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran