Patient Experience & Front Office Coordinator

UPMC; McKeesport (Allegheny County); On-site; USD 36,000 - 48,000; Full time

Job summary

UPMC Hillman Cancer Center is seeking a Patient Service Coordinator to blend front-office functions with clinical support in a fast-paced outpatient setting.

In this role you will greet and register patients, verify insurance, schedule appointments, and collect co-pays while delivering exceptional customer service. You will support clinicians with vital signs, rooming, and coordination of tests as part of a positive, patient-centered team.

Qualifications

• High School graduate or equivalent required.
• Minimum of three years of direct patient care and/or phlebotomy experience.
• Must have basic computer skills and knowledge of medical terminology, examination, diagnostic and treatment room responsibilities.

Responsibilities

• Completes vital signs, specimen testing and EKGs as needed.
• Organizes daily schedule of patients, greet patients and assigns rooms.
• Orders supplies for unit as necessary.
• Maintains competency requirements.
• Coordinates scheduling to include testing.
• Coordinates and manages the bone marrow biopsy schedule for multiple practitioners and bone marrow technician.
• Greets each person entering the clinic, identifies self and role. Explains processes and procedures to new patients and assists with paperwork.
• Participates in interdisciplinary activities such as staff meetings and other committees as assigned.
• Provides lobby/waiting room coordination and supervision.
• Serve as liaison between customer and clinic staff.
• Collects 100% of copays daily and correctly balances at the end of each day.

Skills

Front desk

Scheduling

Insurance verification

Customer service

Cash handling

Education

High School diploma or equivalent

Job description

UPMC Hillman Cancer Center is seeking a Patient Service Coordinator to blend front-office functions with clinical support in a fast-paced outpatient setting.

In this role you will greet and register patients, verify insurance, schedule appointments, and collect co-pays while delivering exceptional customer service. You will support clinicians with vital signs, rooming, and coordination of tests as part of a positive, patient-centered team.