Patient Experience Front Office Coordinator

US Oncology Network-wide Career Opportunities; Germantown (MD); On-site; USD 27,000 - 42,000; Full time

Job summary

Maryland Oncology Hematology is seeking a Front Office Coordinator to manage and streamline office procedures, coordinate with clinical and billing teams, and support patient financial counseling. The role requires strong organizational skills and prior medical office experience.

The position supports compliance with healthcare policies and adherence to billing practices. It offers a dynamic team environment across multiple locations in Maryland and DC.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Responsibilities

• Coordinates office procedures with clinical staff and billing teams to ensure smooth flow of information across departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with company reimbursement policies and procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process and patient financial counseling to ensure patients are informed of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate staff to obtain complete information.
• Maintains knowledge of current healthcare and billing trends and practices.

Skills

Medical office experience

Education

High school diploma or equivalent

Job description

Maryland Oncology Hematology is seeking a Front Office Coordinator to manage and streamline office procedures, coordinate with clinical and billing teams, and support patient financial counseling. The role requires strong organizational skills and prior medical office experience.

The position supports compliance with healthcare policies and adherence to billing practices. It offers a dynamic team environment across multiple locations in Maryland and DC.