Patient Experience Receptionist – Growth & Benefits

Pinnacle Treatment Brand; Richmond (VA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

401k with company match

Training and certification programs

Medical, dental, vision insurance

SShort/Long-term disability insurance

STAR LRP

Capella University scholarships

Job summary

Pinnacle Treatment Centers is seeking a Receptionist to create a positive, patient-centric experience by delivering excellent customer service to patients. You will perform all reception and clerical tasks, including cash collection and assisting with supplies.

The role supports daily operations in a clinical setting, requires at least 1 year of office experience (medical field a plus), and may involve light travel. Competitive benefits are provided.

Qualifications

• HS diploma/ GED or verifiable work experience in lieu of education.
• One (1) year of experience in an office setting; experience in the medical field a plus.
• Must possess a current and valid driver’s license in state of employment. Localized travel up to 10% may be required

Responsibilities

• Welcome visitors / patients by greeting them in person or on the telephone; answering or referring inquiries.
• Responsible for cash collection and daily balancing.
• Responsible for all clerical functions, including typing, filing, mail/correspondence flow, electronic organization of files, etc.
• Responsible for daily phone coverage functions
• Comply with all policies and applicable procedures.
• Maintain security by following procedures, monitoring logbook, checking in visitors, etc.
• Coordinate appointments for patients.
• Communicate all relevant information to supervisory team regarding patients and the facility.
• Manage accounts receivable/accounts payable/ deposits.
• Maintain safe and clean reception area by complying with policies, procedures, and
• Process intakes, assist guest doing, upload documents in HER/EMR, coordinate with
• Attend team meetings and complete all training courses timely as required.
• Other duties as assigned

Skills

Customer service

Phone communication

Cash handling

Education

HS diploma GED or equivalent

Tools

HER/EMR

Job description

Pinnacle Treatment Centers is seeking a Receptionist to create a positive, patient-centric experience by delivering excellent customer service to patients. You will perform all reception and clerical tasks, including cash collection and assisting with supplies.

The role supports daily operations in a clinical setting, requires at least 1 year of office experience (medical field a plus), and may involve light travel. Competitive benefits are provided.