Patient Experience Front Desk Specialist (Otolaryngology)

Elevate ENT Partners; Town of Florida (NY); On-site; USD 40,000 - 55,000; Full time

Job summary

Elevate ENT Partners is seeking a friendly and organized Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them warmly and ensuring a welcoming environment.

You will schedule appointments, manage patient records, and answer calls, while supporting clinicians to deliver exceptional care. Join a team committed to outstanding customer service and patient experience, with opportunities for growth in a busy ENT

Qualifications

• High School graduate or equivalent.
• At least one year of related experience.
• Strong communication and organizational skills.
• Ability to schedule appointments and manage patient records.

Responsibilities

• Greet patients and visitors warmly and make them feel welcome.
• Schedule appointments and manage patient records accurately.
• Answer phone calls and route inquiries to the appropriate team.
• Collaborate with physicians and staff to ensure smooth check-in/check-out.
• Provide excellent customer service and a seamless patient experience.

Skills

Friendly demeanor

Organized

Scheduling

Phone etiquette

Customer service

Education

High School diploma or equivalent

Job description

Elevate ENT Partners is seeking a friendly and organized Medical Front Desk professional for our Otolaryngology practice. You will be the first point of contact for patients and visitors, greeting them warmly and ensuring a welcoming environment.

You will schedule appointments, manage patient records, and answer calls, while supporting clinicians to deliver exceptional care. Join a team committed to outstanding customer service and patient experience, with opportunities for growth in a busy ENT