Medical Office Receptionist-Permanent

CENTRAL BUCKS FAMILY PRACTICE; Doylestown (Bucks County); On-site; USD 32,000 - 38,000; Full time

Job summary

Central Bucks Family Practice is seeking a Medical Office Receptionist-Permanent for a full-time, on-site role in Doylestown and Jamison, PA. You will greet patients, answer phones, schedule appointments, verify information, collect co-pays, and coordinate check-in and check-out.

Responsibilities include insurance verification, updating electronic records, handling communications, and supporting clinical staff while maintaining patient confidentiality in a busy medical office.

Qualifications

• High school diploma required; prior medical reception experience preferred.
• Greet patients, schedule appointments, verify patient information, collect co-pays.
• Maintain patient confidentiality and HIPAA compliance.
• Experience with EPIC, Pear, Availity is a plus.

Responsibilities

• Schedule and confirm appointments for patients.
• Verify patient information and update electronic records.
• Collect co-pays and coordinate check-in/check-out procedures.
• Handle incoming and outgoing communications and insurance verification.
• Support clinical staff with administrative tasks as needed.

Skills

Phone etiquette

Appointment scheduling

Front desk operations

Medical records & EHR

Insurance verification

HIPAA compliance

Multitasking

Organizational skills

Confidentiality

Healthcare reception

Education

High school diploma

Medical office administration certification

Tools

EPIC

Pear

Availity

Job description

Company Description

Central Bucks Family Practice is a well-established independent community practice providing comprehensive, evidence-based care from newborns through older adults. The practice emphasizes continuity of care and strong patient-clinician relationships through a “Medical Home” model. Patients benefit from same-day scheduling, thorough diagnostics, and treatment for a wide range of medical issues, including general medicine, pediatrics, geriatrics, gynecology, dermatology, and minor procedures. The team is committed to high-quality, patient-centered care that addresses approximately 90–95% of common medical concerns within the family practice setting.

Role Description

The Medical Office Receptionist-Permanent role is a full-time, on-site position located in both Doylestown and Jamison PA. The receptionist will serve as the first point of contact for patients, greeting visitors, answering phones, and directing inquiries in a professional and welcoming manner. Day-to-day responsibilities include scheduling and confirming appointments, verifying patient information, collecting co-pays, and coordinating check-in and check-out procedures. The role also involves managing insurance verification, updating electronic records, handling incoming and outgoing communications, and supporting clinical staff with administrative tasks as needed. This position requires consistent attention to detail, confidentiality, and a strong commitment to patient service in a busy medical office environment.

Qualifications

• Strong Phone Etiquette and interpersonal skills for greeting patients and managing incoming calls.


• Proficiency in Appointment Scheduling and calendar management within a medical office setting.


• Experience with general Receptionist Duties, including check-in, check-out, and front desk operations.


• Familiarity with Medical Office workflows, electronic health records, and patient documentation.


• Ability to perform Insurance Verification, collect co-pays, and manage basic billing-related information.


• High school diploma or equivalent; post‑secondary coursework or certification in medical office administration is a plus.


• Strong organizational skills, attention to accuracy, and ability to multitask in a fast‑paced environment.


• Respect for patient confidentiality and adherence to privacy and compliance standards (e.g., HIPAA).


• Previous experience in a healthcare reception or medical office role preferred but not required.


• EPIC, Pear, Availity experience

*Central Bucks Family Practice is committed to a tobacco free environment. Additionally as a medical workplace annual Influenza vaccination is a requirement.