Patient Experience Front Desk Specialist - Healthcare

SCA Health; Pensacola (FL); On-site; USD 22,000 - 26,000; Full time

Job summary

SCA Health is seeking a friendly and detail-oriented front desk receptionist to greet patients and handle administrative tasks at the Pensacola facility. You will verify demographics, collect payments, and coordinate with clinical and business office teams to ensure smooth patient flow.

Qualified candidates have a high school diploma (or equivalent), strong communication skills, and familiarity with medical software.

Qualifications

• High school diploma or equivalent required.
• Bilingual preferred.
• Two years medical clerical experience recommended.
• Basic knowledge of medical terminology helpful.
• Basic computer skills and familiarity with medical software.

Responsibilities

• Greet patients and visitors in the facility.
• Answer incoming calls to the facility.
• Register patients and verify identity and insurance information.
• Coordinate with other departments.
• Open mail and distribute communications.
• Record patient cost shares and reconcile deposits.
• Maintain a clean, welcoming lobby area.
• Assist with sign-in for vendors and visitors.
• Prepare patient charts as needed.

Skills

Bilingual

Strong communication

Customer service

Education

High school diploma or equivalent

Tools

Medical software

Computer basics

Job description

SCA Health is seeking a friendly and detail-oriented front desk receptionist to greet patients and handle administrative tasks at the Pensacola facility. You will verify demographics, collect payments, and coordinate with clinical and business office teams to ensure smooth patient flow.

Qualified candidates have a high school diploma (or equivalent), strong communication skills, and familiarity with medical software.