Patient Front Desk & Scheduling Specialist

Baptist Health Care; Pensacola (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Baptist Health Care in Pensacola, FL, is seeking a Medical Receptionist I to greet patients, collect demographics and insurance data, verify benefits, and schedule appointments. Responsibilities include handling copayments, processing referrals, and communicating financial requirements with patients.

The role emphasizes accurate data entry, courteous communication, and teamwork with Baptist Medical Group and insurance providers to ensure smooth patient flow.

Qualifications

• High School Diploma or equivalent required.
• Excellent communication skills, both verbal and written.
• Strong organizational and time-management abilities.
• Proficiency with computers and office software applications.
• Ability to provide excellent customer service.

Responsibilities

• Greets visitors or patients and directs them as appropriate using Baptist Health Care's mission, vision and values.
• Enters all patient demographics into the practice management system and maintains patient information accurately.
• Maintains accountability for appointments, schedules patients, and sends reminders; follows up on no-shows.
• Receives and routes incoming telephone calls promptly, courteously, and professionally.
• Operates office equipment effectively and maintains referral documentation.
• Coordinates patient referrals and authorizations with staff and providers as needed.
• Verifies health insurance eligibility, copays, coinsurance, and deductibles.
• Explains financial requirements to patients and collects payments.
• Reconciles daily charges and payments with high accuracy.

Skills

Communication skills

Organizational skills

Prioritization

Computer proficiency

Customer service

Education

High School Diploma or Equivalent

Job description

Baptist Health Care in Pensacola, FL, is seeking a Medical Receptionist I to greet patients, collect demographics and insurance data, verify benefits, and schedule appointments. Responsibilities include handling copayments, processing referrals, and communicating financial requirements with patients.

The role emphasizes accurate data entry, courteous communication, and teamwork with Baptist Medical Group and insurance providers to ensure smooth patient flow.