Patient Experience & Front Desk Specialist

Select Medical; Woodbridge Township (NJ); On-site; USD 28,000 - 33,000; Full time

Job summary

Kessler Rehabilitation Center is seeking a Patient Service Specialist at its Avenel, NJ location. This full-time front desk role involves greeting patients, answering phones, scheduling, and handling preliminary billing tasks to ensure smooth admissions and patient care.

Ideal candidates have HS diploma or GED and customer service experience, with preferred knowledge of insurance verification and healthcare office administration.

Qualifications

• HS diploma or GED is required.
• Customer service experience required.
• Knowledge of insurance verification preferred.
• Healthcare, Medical office administration preferred.

Responsibilities

• Greets patients with exceptional customer service to create a positive patient experience.
• Answers phones.
• Ability to multi-task in a high volume setting.
• Insurance verification and pre-authorization.
• Schedules patient appointments and checks them in at arrival.
• Collection of co-pays.
• Daily cash balancing and weekly banking deposits.
• Patient intake and data entry to ensure proper billing.
• Complete daily billing reports and work with central billing office (CBO).
• Communication and teamwork with clinic staff and supporting departments.

Job description

Kessler Rehabilitation Center is seeking a Patient Service Specialist at its Avenel, NJ location. This full-time front desk role involves greeting patients, answering phones, scheduling, and handling preliminary billing tasks to ensure smooth admissions and patient care.

Ideal candidates have HS diploma or GED and customer service experience, with preferred knowledge of insurance verification and healthcare office administration.