Patient Experience Front Desk Specialist

Bayview Physicians Group; Virginia Beach (VA); On-site; USD 18,000 - 34,000; Full time

Benefits offered by this job

Comprehensive benefits

Growth opportunities

Competitive pay

Job summary

Bayview Physicians Group in Virginia Beach, VA is seeking a Medical Office Receptionist to greet patients, schedule appointments, and support daily front-desk operations in a fast-paced healthcare setting.

You’ll handle check-in/check-out, manage messages in the EMR, protect patient privacy, and collaborate with a compassionate team to ensure a positive first impression and smooth patient experience.

Qualifications

• Outstanding customer service and communication skills.
• Strong multitasking abilities in a fast-paced environment.
• Comfort using phones, computers, and scheduling systems.
• Previous experience in a medical office or healthcare setting preferred.
• Positive, team-first mindset with professional patient care.

Responsibilities

• Greet and assist patients warmly and professionally—both in person and over the phone.
• Schedule appointments accurately while balancing efficiency and patient needs.
• Manage patient check-in and check-out, ensuring all required information is collected and documented.
• Route messages and documentation through the electronic medical record (EMR) system.
• Provide essential administrative support to keep daily operations running smoothly.
• Safeguard patient privacy and maintain strict confidentiality in compliance with HIPAA standards.

Skills

Customer service

Multitasking

Scheduling software

EMR knowledge

Tools

EMR system

Job description

Bayview Physicians Group in Virginia Beach, VA is seeking a Medical Office Receptionist to greet patients, schedule appointments, and support daily front-desk operations in a fast-paced healthcare setting.

You’ll handle check-in/check-out, manage messages in the EMR, protect patient privacy, and collaborate with a compassionate team to ensure a positive first impression and smooth patient experience.