Patient Experience Front Desk Specialist

CommonSpirit Health; Prescott Valley (AZ); On-site; USD 51,577,000 - 63,583,000; Full time

Job summary

CommonSpirit Health’s YRMC in Prescott Valley seeks a friendly Receptionist to warmly welcome patients and support efficient front-desk operations. You will handle patient reception, coordinate administrative tasks, and use Outlook/Windows/Google Suites to keep daily processes flowing.

This role requires exceptional interpersonal abilities, genuine compassion, and adaptability to guide diverse patients and ensure clear care instructions, while maintaining a welcoming environment.

Qualifications

• High School Diploma or GED required.
• Basic computer skills with Outlook, Windows-based and Google Suites proficiency.

Responsibilities

• Manage patient reception and maintain positive customer service atmosphere.
• Oversee waiting area and handle multi-line phone system.
• Coordinate patient movement and report irregularities.
• Prepare routine schedules and reports; maintain departmental logs.
• Ensure courteous, helpful telephone communication.
• Support provider schedules and administrative tasks.

Skills

Interpersonal skills

Technological proficiency

Compassion

Adaptability

Patient-focused

Education

High School Diploma or GED

Tools

Outlook

Windows

Google Workspace

Job description

CommonSpirit Health’s YRMC in Prescott Valley seeks a friendly Receptionist to warmly welcome patients and support efficient front-desk operations. You will handle patient reception, coordinate administrative tasks, and use Outlook/Windows/Google Suites to keep daily processes flowing.

This role requires exceptional interpersonal abilities, genuine compassion, and adaptability to guide diverse patients and ensure clear care instructions, while maintaining a welcoming environment.