Compassionate Medical Front Desk Specialist

Dignity Health; Prescott Valley (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

Dignity Health – Yavapai Regional Medical Center (YRMC) in Prescott Valley is seeking a Receptionist to serve as the welcoming heart of the facility and ensure a comforting and efficient patient experience.

In this role you will manage patient reception, coordinate administrative tasks, and use technology to support operations while guiding diverse patient populations through their care journey with empathy and professionalism.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Experience with Outlook, Windows-based programs and Google Suites preferred.

Responsibilities

• Greet and welcome patients and visitors, creating a comforting and efficient environment.
• Manage patient reception and coordinate administrative tasks.
• Utilize technology to support seamless operations and scheduling.
• Guide diverse patient populations and explain care instructions clearly.
• Answer phones in a pleasant, helpful manner and route inquiries appropriately.
• Maintain orderly waiting areas and deposit logs, and assist with reports.

Skills

Interpersonal skills

Customer service

Multitasking

Phone etiquette

Education

High School Diploma or GED

Tools

Outlook

Windows-based apps

Google Workspace

Job description

Dignity Health – Yavapai Regional Medical Center (YRMC) in Prescott Valley is seeking a Receptionist to serve as the welcoming heart of the facility and ensure a comforting and efficient patient experience.

In this role you will manage patient reception, coordinate administrative tasks, and use technology to support operations while guiding diverse patient populations through their care journey with empathy and professionalism.