Clinic Front Desk Specialist

IHA; Mason City (IA); On-site; USD 30,000 - 36,000; Full time

Job summary

MercyOne Health System seeks a Clinic Receptionist to greet patients and visitors, manage front desk operations, and help maintain patient flow. The role involves scheduling, handling calls, verifying insurance eligibility, and entering patient demographics into the EMR system while collecting time-of-service payments.

Applicants should have a high school diploma and strong communication skills, with a commitment to confidentiality and patient-centered care.

Qualifications

• Strong interpersonal skills and professional demeanor.
• Ability to read, write and understand English and communicate effectively with patients and colleagues.
• Must maintain confidentiality of patient information.

Responsibilities

• Performs patient check-in and ensures efficient admitting process.
• Answers and directs phone calls appropriately.
• Schedules appointments according to office guidelines.
• Obtains accurate patient and insurance information and collects copays/deductibles.
• Copies/scans patient documents into the EMR and other systems.

Skills

Interpersonal skills

Communication

Front desk experience

Education

High school diploma

Job description

MercyOne Health System seeks a Clinic Receptionist to greet patients and visitors, manage front desk operations, and help maintain patient flow. The role involves scheduling, handling calls, verifying insurance eligibility, and entering patient demographics into the EMR system while collecting time-of-service payments.

Applicants should have a high school diploma and strong communication skills, with a commitment to confidentiality and patient-centered care.