Patient Experience Front Desk Specialist

bannerhealth; Phoenix (AZ); On-site; USD 18,000 - 28,000; Full time

Job summary

Banner Health in Phoenix, Arizona seeks a Front Office/PFS Rep to be the first point of contact for patients and visitors at the front desk. You will support registration, verify insurance and assist with financial guidance to maximize reimbursement.

The role requires strong customer service, data entry, and knowledge of patient financial services. Schedule is Monday-Friday, 8:30am-5pm, at University Medical Center Phoenix with Magnet-recognized facilities.

Qualifications

• High school diploma or equivalent.
• 1+ year of patient financial services, insurance, or collections experience.
• Strong interpersonal, oral, and written communication skills.
• Proficiency with standard office software (word processing, spreadsheets, databases).

Responsibilities

• Performs registration/check-in and data entry, collects signatures, and schedules appointments.
• Verifies insurance eligibility and obtains pre-certifications and authorizations.
• Calculates and collects patient liability, explains financial policies, and offers payment options.
• Enters payments/charges and balances cash drawer; prepares daily deposits.
• Schedules visits and procedures, coordinates with payors and patients for readiness.
• Answers calls and provides excellent customer service to patients and staff.
• Maintains patient records and responds to requests for medical records per policy.
• Works independently in a fast-paced environment with changing payor information.

Skills

Customer service

Data entry

Phone etiquette

Communication skills

Education

High school diploma/GED

Job description

Banner Health in Phoenix, Arizona seeks a Front Office/PFS Rep to be the first point of contact for patients and visitors at the front desk. You will support registration, verify insurance and assist with financial guidance to maximize reimbursement.

The role requires strong customer service, data entry, and knowledge of patient financial services. Schedule is Monday-Friday, 8:30am-5pm, at University Medical Center Phoenix with Magnet-recognized facilities.