Patient Access & Financial Services Coordinator

bannerhealth; Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health is seeking a Front Office Patient Financial Service Representative at the Admin-Clinic in Phoenix. The role coordinates patient flow, handles registration and insurance information, and provides financial guidance to maximize reimbursement. Typical hours are Monday–Friday, 8:00am–4:30pm.

The location includes Banner - University Medical Group facilities, with responsibilities to float among Phoenix ambulatory clinics near 12th & McDowell and Arcadia Clinic.

Qualifications

• High school diploma/GED or equivalent working knowledge.
• 1+ year in patient financial services or insurance processes.
• Ability to manage multiple tasks with minimal supervision.
• Strong interpersonal, oral, and written communication skills.
• Proficiency in common office software.

Responsibilities

• Register/check-in patients with data entry and signatures; provide intake forms and information.
• Verify insurance eligibility and obtain required pre-certifications/referrals/authorizations.
• Explain patient financial policies and assist with payment arrangements.
• Enter payments and reconcile daily cash; balance drawers and prepare deposits.
• Schedule visits and procedures; confirm next-day appointments and patient readiness.
• Communicate with patients, care teams, and payors to resolve concerns and improve flow.

Skills

Interpersonal communication

Oral communication

Written communication

Customer service

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Banner Health is seeking a Front Office Patient Financial Service Representative at the Admin-Clinic in Phoenix. The role coordinates patient flow, handles registration and insurance information, and provides financial guidance to maximize reimbursement. Typical hours are Monday–Friday, 8:00am–4:30pm.

The location includes Banner - University Medical Group facilities, with responsibilities to float among Phoenix ambulatory clinics near 12th & McDowell and Arcadia Clinic.