Patient Experience Front Desk Specialist

CommonSpirit Health; Papillion (NE); Hybrid; USD 32,000 - 52,000; Full time

Job summary

CHI Health Clinic in Nebraska is seeking a Clinic Receptionist to be the welcoming face and first contact for patients, supporting our patient-centered mission and efficient healthcare delivery. This role involves managing calls, scheduling, check-in/out, and handling patient records with care.

You will collect demographics and insurance information, coordinate follow-ups, and ensure timely communication of appointment delays while maintaining confidentiality in a fast-paced clinic setting.

Qualifications

• One year of customer service, clerical, or business-related experience.
• Experience scheduling patient appointments is a plus.
• Strong organizational and communication skills are essential.

Responsibilities

• Handle incoming phone calls and schedule patient appointments according to guidelines.
• Greet and register patients, collect and verify demographics and insurance information.
• Process payments, coordinate follow-ups, and communicate appointment delays timely.

Skills

Customer service

Scheduling

Communication

Job description

CHI Health Clinic in Nebraska is seeking a Clinic Receptionist to be the welcoming face and first contact for patients, supporting our patient-centered mission and efficient healthcare delivery. This role involves managing calls, scheduling, check-in/out, and handling patient records with care.

You will collect demographics and insurance information, coordinate follow-ups, and ensure timely communication of appointment delays while maintaining confidentiality in a fast-paced clinic setting.