Patient Experience Front Desk Specialist

TAG MedStaffing; New York (NY); On-site; USD 35,000 - 42,000; Full time

Job summary

TAG MedStaffing is hiring a Medical Receptionist in New York, NY for our client, supporting the daily operations of a busy outpatient specialty practice. You will be the first point of contact for patients, handling registration, scheduling, and insurance verification while ensuring a welcoming, efficient front desk environment.

Ideal candidates are organized, customer-focused, and able to multitask in a fast-paced clinical setting.

Qualifications

• High school diploma required.
• Previous medical receptionist or front desk experience required.
• Knowledge of medical office operations and insurance verification preferred.
• Proficiency in Microsoft Office and EMR systems; Epic preferred.
• Strong communication and customer service skills; bilingual Spanish preferred.

Responsibilities

• Patient Registration: Welcome patients, verify demographic and insurance information, and ensure accurate registration and documentation.
• Appointment Scheduling: Schedule, reschedule, and confirm patient appointments while coordinating physician calendars and maintaining efficient office flow.
• Insurance Verification: Verify insurance eligibility and coverage, assist with patient inquiries, and support accurate billing and registration processes.
• Front Office Operations: Answer incoming phone calls, assist patients and visitors, maintain medical records, and support day-to-day administrative functions.
• Administrative Support: Assist physicians and office leadership with clerical tasks, documentation, filing, and other operational responsibilities as needed.
• Patient Experience: Deliver outstanding customer service while maintaining confidentiality, professionalism, and efficient front desk operations.

Skills

Customer service

Communication

Organizational skills

Multitasking

Work independently

Teamwork

Confidentiality

Education

High school diploma

Tools

Microsoft Office

EMR systems

Epic (preferred)

Job description

TAG MedStaffing is hiring a Medical Receptionist in New York, NY for our client, supporting the daily operations of a busy outpatient specialty practice. You will be the first point of contact for patients, handling registration, scheduling, and insurance verification while ensuring a welcoming, efficient front desk environment.

Ideal candidates are organized, customer-focused, and able to multitask in a fast-paced clinical setting.