Patient Experience Front Desk Specialist

CitiMed; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

CitiMed in New York is seeking a Front Desk / Patient Experience professional to ensure a smooth check-in through checkout, supporting overall office efficiency.

You will greet visitors, assist with intake, update records, handle billing questions, manage charts, respond to calls and emails, and keep reception areas neat while supporting providers. This role offers growth opportunities in a multilingual, patient-centered clinic.

Qualifications

• Friendly, reliable, and self-motivated.
• Organized and detail-oriented.
• Computer proficient.
• Able to work independently and efficiently, meeting deadlines under pressure.

Responsibilities

• Front Desk & Patient Experience: Greet visitors, physicians, and patients professionally; direct them appropriately and monitor daily flow to keep the practice running efficiently, informing patients of any schedule delays.
• Check-In & Intake: Assist patients with medical intake forms, upload insurance information and government-issued ID, and perform patient check-in.
• Records & Billing: Update patient demographics, insurance, HIPAA, and financial forms; accurately collect payments and clearly explain financial obligations to patients.
• Chart Management: Create and assemble paper and electronic medical record charts, ensuring documents are properly entered and scanned.
• Communication: Promptly answer and respond to phone calls and office emails; screen callers professionally, take messages, or direct to appropriate staff.
• Office Support: Maintain waiting areas in a neat, tidy condition; provide chaperone duties during patient exams as needed; perform other clerical duties to support provider productivity and office efficiency

Skills

Friendly demeanor

Organized

Computer skills

Independent worker

Job description

CitiMed in New York is seeking a Front Desk / Patient Experience professional to ensure a smooth check-in through checkout, supporting overall office efficiency.

You will greet visitors, assist with intake, update records, handle billing questions, manage charts, respond to calls and emails, and keep reception areas neat while supporting providers. This role offers growth opportunities in a multilingual, patient-centered clinic.