Patient Experience Front Desk Specialist

Essen Health Care; New York (NY); On-site; USD 36,000 - 48,000; Full time

Job summary

Essen Health Care is seeking a receptionist to be the first point of contact for patients and visitors at our New York locations. You will assist patients, manage calls, schedule appointments, and maintain a welcoming environment while coordinating with healthcare professionals to ensure smooth patient flow.

Your role requires effective communication, organization, and the ability to handle administrative tasks efficiently in a busy medical setting.

Qualifications

• High School Diploma or GED required.
• Minimum 6 months of customer service experience.
• Beginner-level proficiency in Microsoft Office and Google Suite.
• Familiarity with eCW is preferred.

Responsibilities

• Welcome and assist patients as they arrive, creating a positive and friendly atmosphere.
• Address patient inquiries with professionalism and provide helpful information as needed.
• Contact patients to confirm upcoming appointments and provide necessary information.
• Efficiently manage patient check-in and check-out processes, ensuring accuracy in records.
• Facilitate the conversion of patient primary care providers as needed.
• Collect and process patient copayments accurately and efficiently.
• Provide patients with all discharge/check out orders, forms, and letters
• Check incoming supplies and schedule maintenance for office equipment.
• Ensure all administrative tasks, including Admin parcs, are completed in a timely manner.
• Assist patients with scheduling transportation as needed.
• Ensure the proper closure of all visits by the end of each day.
• Guide and help patients with primary care assignments as needed.
• Adapt work location and schedule based on departmental needs and patient volume; responsible for scheduling appointments, as well as performing patient check-in and check-out procedures.

Skills

Organizational skills

Multitasking

Communication

Interpersonal skills

Medical terminology

EHR systems

Office software

Strategic thinking

Creative thinking

Problem solving

Adaptability

Team work

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suite

eCW

Job description

Essen Health Care is seeking a receptionist to be the first point of contact for patients and visitors at our New York locations. You will assist patients, manage calls, schedule appointments, and maintain a welcoming environment while coordinating with healthcare professionals to ensure smooth patient flow.

Your role requires effective communication, organization, and the ability to handle administrative tasks efficiently in a busy medical setting.