Patient Experience & Front Desk Specialist

Avenue360 Health and Wellness; Houston (TX); On-site; USD 30,000 - 42,000; Full time

Job summary

Avenue360 Health and Wellness is seeking a Front Desk Specialist to welcome patients, organize front-desk operations, and support the healthcare team in Houston. The role emphasizes accurate data entry, scheduling, and strong customer service to create a smooth patient experience.

Responsibilities include greeting patients, coordinating appointments, verifying insurance, and communicating with clinical staff.

Qualifications

• Minimum 1 year of healthcare/administrative experience.
• Experience with patients in fast-paced settings.
• Proficient in communication and problem solving.
• Empathy, adaptability, teamwork and service mindset.
• Fluency in English; Spanish preferred for patient communication.

Responsibilities

• Be the first point of contact, greeting patients and guiding them through the visit.
• Manage appointment scheduling, check-ins, check-outs and patient flow.
• Verify insurance and collect basic payments as needed.
• Maintain accurate patient records and confidentiality in line with privacy rules.
• Respond to phone calls and messages; support front-desk operations and supplies.

Skills

Customer service

Multitasking

Communication

Teamwork

Attention to detail

EHR systems

Education

High school diploma

Tools

EHR software

Scheduling software

Job description

Avenue360 Health and Wellness is seeking a Front Desk Specialist to welcome patients, organize front-desk operations, and support the healthcare team in Houston. The role emphasizes accurate data entry, scheduling, and strong customer service to create a smooth patient experience.

Responsibilities include greeting patients, coordinating appointments, verifying insurance, and communicating with clinical staff.