Patient Experience Concierge

Avenue360 Health and Wellness; Humble (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Avenue 360 Health and Wellness seeks a Front Desk Specialist to be the welcoming first point of contact for patients at our Humble, TX clinics. You will handle appointments, insurance verification, and patient communications to support a smooth visit and high-quality care.

The role emphasizes accurate data entry, empathy, and teamwork within a fast-paced healthcare environment. Prior experience with EHR systems and scheduling software is preferred.

Qualifications

• Minimum 1 year of experience in a healthcare, customer service, or administrative setting.
• Experience working with patients or the public in a fast-paced environment.
• Strong ability to multitask while maintaining accuracy.
• Competency in communication, problem-solving, and professionalism under pressure.
• Bilingual proficiency in English and Spanish is preferred but not required.

Responsibilities

• Greet patients and act as the first point of contact to set a welcoming tone.
• Manage appointments, scheduling, confirmations, and follow-ups.
• Verify insurance and assist with understanding payment expectations.
• Maintain accurate patient records in the EHR and handle forms with precision.
• Provide administrative support and cross-cover as needed to ensure clinic operations.

Skills

Customer service

Multitasking

Communication

Professionalism

Empathy

Education

High school diploma or GED

Tools

EHR systems

Scheduling software

Office technology

Job description

Avenue 360 Health and Wellness seeks a Front Desk Specialist to be the welcoming first point of contact for patients at our Humble, TX clinics. You will handle appointments, insurance verification, and patient communications to support a smooth visit and high-quality care.

The role emphasizes accurate data entry, empathy, and teamwork within a fast-paced healthcare environment. Prior experience with EHR systems and scheduling software is preferred.