Patient Experience Front Desk Specialist

Florida Orthopaedic Institute; Brandon (FL); On-site; USD 20,000 - 29,000; Full time

Job summary

Florida Orthopaedic Institute in Brandon, FL is seeking a Front Desk Associate to manage check-in/check-out, collect co-pays and balances, and confirm appointments. The role requires preparing daily paperwork, verifying insurance, and guiding patients through intake processes.

You will greet patients, verify IDs, schedule follow-ups, and help with lightweight administrative tasks in a fast-paced medical office.

Qualifications

• High School Diploma.
• 2 years experience in a medical environment.

Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Ensuring the patient’s insurance benefits have been verified within the past 90 days.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• Upload any outside patient’s imaging cd’s into Medview PAC’s system.
• Preparing all paperwork for next day’s clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.

Skills

Front desk operations

Customer service

Education

High School Diploma

Job description

Florida Orthopaedic Institute in Brandon, FL is seeking a Front Desk Associate to manage check-in/check-out, collect co-pays and balances, and confirm appointments. The role requires preparing daily paperwork, verifying insurance, and guiding patients through intake processes.

You will greet patients, verify IDs, schedule follow-ups, and help with lightweight administrative tasks in a fast-paced medical office.