Patient Access & Front Desk Specialist

Florida Orthopaedic Institute; Clearwater, Northern (FL, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

Florida Orthopaedic Institute in Clearwater, FL is seeking a front desk receptionist to manage patient check-in/out, collect co-pays and balances, and schedule appointments and tests. The role requires attention to detail and a friendly, professional demeanor.

You will verify insurance information, obtain ID and cards, process payments, and prepare daily paperwork while ensuring the clinic runs smoothly and patients receive timely service. This full-time position offers growth within FOI.

Qualifications

• High School Diploma required.
• Minimum 2 years of experience in a medical environment.

Responsibilities

• Ensuring office/zone is prepared to receive patients by turning on lights, unlocking front doors, and ensuring appropriate sign in sheets are placed in clipboards on the front desk counter.
• Greeting patients upon arrival by smiling, introducing yourself to the and welcoming new patients to our practice.
• Informing patients of any delays in clinic/wait times.
• Providing patient with the intake tablet and instructions on how to use the tablet.
• Assist patients having difficulty using the tablet.
• Ensuring the patients have completed all the required intake information.
• Obtain and ensure the patient’s photo identification and insurance card(s) match the information in the patient’s Athena account.
• Verifying a valid authorization is present in the patient’s account in Athena.
• Collecting all co-pays, deductibles, co-insurance, and outstanding patient balances.
• Inform patients of credit card on file process and obtain signed agreements.
• Begin check in process in Athena.
• Print any financial agreements or advanced beneficiary notices and obtain patient’s signature.
• Upload any outside patient’s imaging cd’s into Medview PAC’s system.
• Preparing all paperwork for next day’s clinic.
• Schedule patients follow up appointments
• Complete end of day batches.
• Process any required disability form payments.
• Scan daily batches in Z drive and forward any documents for scanning to Patient Records.
• Ensuring clinics run smoothly by informing Zone Lead or Supervisor of any problems or issues to ensure they are quickly resolved.
• All other duties as assigned.

Education

High School Diploma

Tools

Athena

Medview PACS

Z drive

Job description

Florida Orthopaedic Institute in Clearwater, FL is seeking a front desk receptionist to manage patient check-in/out, collect co-pays and balances, and schedule appointments and tests. The role requires attention to detail and a friendly, professional demeanor.

You will verify insurance information, obtain ID and cards, process payments, and prepare daily paperwork while ensuring the clinic runs smoothly and patients receive timely service. This full-time position offers growth within FOI.