Patient Access Specialist - Front Desk & Billing

Florida-Orthopaedic-Institute; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida Orthopaedic Institute in Tampa, FL is seeking a Front Desk Representative to manage the check-in and check-out process, collect co-pays, obtain credit card on file, and prepare daily paperwork to ensure smooth patient flow and exceptional customer service.

You will greet patients, verify demographic and insurance information in Athena, schedule follow-ups, and finalize end-of-day batches while maintaining accuracy and confidentiality.

Qualifications

• High School diploma required.
• Excellent customer service and communication skills.
• Must be organized and able to multitask.

Responsibilities

• Ensure front desk is prepared and welcoming for patients.
• Greet patients and verify intake information and insurance details.
• Collect co-pays and patient balances and obtain credit card on file agreements.
• Process daily check-in/check-out in Athena and prepare paperwork for next day clinics.
• Scan and upload documents, schedule follow-up appointments, and complete end-of-day batches.
• Inform Zone Lead or Supervisor of issues to ensure quick resolution.

Skills

Customer service

Communication

Multitasking

Organizational skills

Education

High School Diploma

Job description

Florida Orthopaedic Institute in Tampa, FL is seeking a Front Desk Representative to manage the check-in and check-out process, collect co-pays, obtain credit card on file, and prepare daily paperwork to ensure smooth patient flow and exceptional customer service.

You will greet patients, verify demographic and insurance information in Athena, schedule follow-ups, and finalize end-of-day batches while maintaining accuracy and confidentiality.