Patient Experience Front Desk Specialist

Atlanta Dermatology & Aesthetics; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Competitive salary

Health, dental, and vision insurance

Paid time off and holidays

Professional growth opportunities

Parking / accessible public transit

Job summary

Atlanta Dermatology & Aesthetics is seeking a friendly Medical Receptionist to manage front desk operations and provide exceptional patient service from first contact. You will greet patients, schedule via EHR, handle inquiries, verify insurance, and maintain confidential records in a HIPAA-compliant environment.

The role requires strong organizational and communication skills, proficiency with Microsoft Office, and a professional, empathetic demeanor in a fast-paced healthcare setting.

Qualifications

• High school diploma or equivalent required; additional education in healthcare administration is a plus.
• Previous experience in a medical receptionist or front desk role preferred.
• Familiarity with electronic health record (EHR) systems and medical terminology.
• Strong organizational skills with the ability to multitask effectively.
• Excellent verbal and written communication skills.
• Professional, courteous, and empathetic demeanor.
• Ability to maintain patient confidentiality and adhere to HIPAA guidelines.
• Proficient in Microsoft Office Suite and basic computer skills.

Responsibilities

• Greet and check in patients promptly and professionally.
• Schedule and confirm patient appointments using electronic health record (EHR) systems.
• Answer phone calls, respond to inquiries, and direct calls to appropriate staff.
• Verify patient insurance information and assist with billing inquiries.
• Maintain accurate and confidential patient records in compliance with HIPAA regulations.
• Coordinate patient flow and communicate effectively with clinical and administrative teams.
• Process patient payments and handle daily cash reconciliation.
• Assist with administrative tasks such as filing, faxing, and managing office supplies.
• Support a clean, organized, and welcoming reception area.

Skills

Front desk experience

EHR familiarity

Multitasking

Verbal and written communication

HIPAA compliance

Microsoft Office

Education

High school diploma or equivalent

Tools

EHR systems

Microsoft Office

Job description

Atlanta Dermatology & Aesthetics is seeking a friendly Medical Receptionist to manage front desk operations and provide exceptional patient service from first contact. You will greet patients, schedule via EHR, handle inquiries, verify insurance, and maintain confidential records in a HIPAA-compliant environment.

The role requires strong organizational and communication skills, proficiency with Microsoft Office, and a professional, empathetic demeanor in a fast-paced healthcare setting.