Patient Experience Front Desk Receptionist

Nephrology Associates, P.C.; Lebanon (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Nephrology Associates, P.C. in Lebanon, Tennessee is seeking a friendly Medical Receptionist to be the first point of contact for patients and a key part of our front-office team.

You will greet patients, verify appointments, manage check-in/check-out in the EHR, answer multi-line calls, coordinate scheduling, verify insurance, and support basic billing while maintaining HIPAA privacy and accuracy. Travel to other offices as needed.

Qualifications

• Experience as Medical Receptionist or clinical administrative role.
• Knowledge of medical terminology and billing workflows.
• HIPAA compliance and discretion.
• Experience with EMR/EHR systems.

Responsibilities

• Greet patients, verify appointments, and check-in/check-out in the EHR.
• Manage multi-line phones; schedule, reschedule, and confirm appointments professionally.
• Verify insurance eligibility and benefits; accurately capture payer details.
• Collect and update patient demographics and documentation; ensure HIPAA compliance.
• Support billing: basic coding (ICD-10, CPT), payment posting, and balance follow-up.
• Triage and route calls and messages promptly to the right clinical/administrative staff.
• Maintain organized records and filing systems; support general office tasks (scanning, data entry).
• Contribute to a warm, efficient front office that reflects our commitment to patient care.
• This role requires a willingness to travel to other offices as needed.

Skills

Communication skills

Customer service

Attention to detail

Teamwork

Tools

Epic

Meditech

eClinicalWorks

Athenahealth

Dentrix/Eaglesoft

Job description

Nephrology Associates, P.C. in Lebanon, Tennessee is seeking a friendly Medical Receptionist to be the first point of contact for patients and a key part of our front-office team.

You will greet patients, verify appointments, manage check-in/check-out in the EHR, answer multi-line calls, coordinate scheduling, verify insurance, and support basic billing while maintaining HIPAA privacy and accuracy. Travel to other offices as needed.