Patient Experience Front Desk Leader | Growth & Benefits

Cq-Partners; Ridgewood (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical Benefits

PTO

Paid Holidays

401K with Employer Match

Job summary

Sophisticated Hearing in Ridgewood, NJ is seeking a energetic Front Office Coordinator to support patient-facing operations, including reception, scheduling, insurance coordination, and front desk administration.

The role emphasizes excellent communication, attention to detail, and the ability to thrive in a fast-paced medical office, with benefits like medical coverage, PTO, and retirement plan.

Qualifications

• Previous experience in a retail, customer service or medical office is a plus.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Proficient computer skills and familiarity with office software.
• Open and eager to learn.
• Upbeat, positive and friendly interaction with patients and staff.
• High School Diploma or equivalent (some college coursework preferred).

Responsibilities

• Guest services, front desk management, office administration, insurance coordination, and patient education.
• Greeting and registering patients, updating records, and managing appointment scheduling.
• Answering calls and emails, providing information, and facilitating communication between patients and staff.
• Verifying insurance, processing claims, handling billing inquiries, and managing financial transactions.
• Maintaining patient records securely, preparing files, and ensuring office organization and cleanliness.
• Providing basic information, distributing materials, coordinating referrals, and addressing patient concerns.
• Participating in training sessions and quality assurance activities and collaborating on operational improvements.

Skills

Excellent communication

Interpersonal skills

Organizational abilities

Open to learn

Friendly demeanor

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Sophisticated Hearing in Ridgewood, NJ is seeking a energetic Front Office Coordinator to support patient-facing operations, including reception, scheduling, insurance coordination, and front desk administration.

The role emphasizes excellent communication, attention to detail, and the ability to thrive in a fast-paced medical office, with benefits like medical coverage, PTO, and retirement plan.