Patient Experience Front Desk Floater — Multi-Office

Coury-; Anaheim (CA); On-site; USD 26,174 - 27,552; Full time

Job summary

Coury- is seeking a Front Desk Receptionist (Floater) to be the first point of contact for patients. This full-time role covers shifts in Brea, Anaheim, Orange and Tustin, and involves scheduling, EMR data entry, and handling payments.

Strong customer service and communication skills are essential in a fast-paced medical office. Experience in healthcare administration and proficiency with Microsoft Office are preferred.

Qualifications

• Two or more years of experience working in customer service.
• Excellent customer service and interpersonal skills.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

Responsibilities

• Providing the highest level of customer service.
• Greet patients and visitors in a welcoming and professional manner.
• Schedule patient appointments.
• Update and maintain patient information in our EMR system.
• Collect copays and other payments.
• Explaining insurance benefits.
• Maintain a clean and organized reception area.
• Answer patient questions and provide guidance.
• Process patient intake forms.
• Assist with other administrative tasks as needed.

Skills

Customer service

Multitasking

Organization

Communication

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Coury- is seeking a Front Desk Receptionist (Floater) to be the first point of contact for patients. This full-time role covers shifts in Brea, Anaheim, Orange and Tustin, and involves scheduling, EMR data entry, and handling payments.

Strong customer service and communication skills are essential in a fast-paced medical office. Experience in healthcare administration and proficiency with Microsoft Office are preferred.