Patient Experience Front Desk Coordinator (Mon–Fri, 8–5)

IVX Health; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Paid time off

Job summary

IVX Health is seeking a Healthcare Front Desk Coordinator in Ocala, FL, with Monday–Friday, 8am–5pm shifts. Location will primarily be in Ocala, with possible support for the Gainesville clinic.

You will manage scheduling, verify insurance, maintain patient records, and set the tone for a positive patient experience. This role emphasizes attention to detail, healthcare knowledge, and ownership mindset to ensure smooth operations across infusion centers.

Qualifications

• 1–3 years of front desk or administrative experience in a medical or healthcare setting.
• High School Diploma or GED required.
• Strong understanding of insurance verification, billing basics, and the patient intake process.
• Proficiency in EHR/EMR systems and scheduling software.
• Knowledge of medical terminology and patient‑facing protocols.

Responsibilities

• Greet patients with warmth and professionalism, answer phones, and support visitors.
• Schedule, reschedule, and confirm appointments, ensuring pre-visit requirements and authorizations are in place.
• Verify patient insurance, update demographics, and collect copays with accuracy.
• Coordinate patient flow with nursing staff for a smooth and safe experience.
• Keep the front desk and reception area organized and welcoming.

Skills

Front desk experience

Healthcare setting

Insurance verification

EHR/EMR proficiency

Education

High School Diploma

Tools

EHR/EMR software

Job description

IVX Health is seeking a Healthcare Front Desk Coordinator in Ocala, FL, with Monday–Friday, 8am–5pm shifts. Location will primarily be in Ocala, with possible support for the Gainesville clinic.

You will manage scheduling, verify insurance, maintain patient records, and set the tone for a positive patient experience. This role emphasizes attention to detail, healthcare knowledge, and ownership mindset to ensure smooth operations across infusion centers.