Patient Experience & Front Desk Coordinator

Akumin; West Virginia; On-site; USD 30,000 - 40,000; Full time

Job summary

Akumin is seeking a Patient Coordinator based in West Virginia. The role involves ensuring a positive patient experience through a variety of customer service and patient care tasks. Key responsibilities include greeting patients, verifying insurance coverage, and maintaining accurate documentation of patient visits.

Applicants must have a high school diploma or equivalent, strong customer service skills, and a valid state driver’s license. CPR Certification is preferred, along with bilingual capabilities in Spanish. The position offers a dynamic work environment with potential local travel.

Qualifications

• High School Diploma or equivalent experience.
• Valid state driver’s license as applicable.
• Basic knowledge of computer applications and programs.
• Preferred: Six months customer service or related experience.
• Preferred: Knowledge of medical terminology.

Responsibilities

• Greets and assists patients in person and over the phone.
• Verifies insurance coverage and obtains prior authorization.
• Collects monies for time‑of‑service patient responsibility.
• Maintains accurate documentation of patient visits.

Skills

Customer service skills

Organizational skills

Multi-tasking skills

Bilingual in Spanish

Education

High School Diploma or equivalent

Job description

Akumin is seeking a Patient Coordinator based in West Virginia. The role involves ensuring a positive patient experience through a variety of customer service and patient care tasks. Key responsibilities include greeting patients, verifying insurance coverage, and maintaining accurate documentation of patient visits.

Applicants must have a high school diploma or equivalent, strong customer service skills, and a valid state driver’s license. CPR Certification is preferred, along with bilingual capabilities in Spanish. The position offers a dynamic work environment with potential local travel.