Patient Experience Front Desk Coordinator

Smile Doctors; Suwanee (GA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision, and life ins.

Short and long-term disability

401(k) plan

2 weeks paid time off

Discounts on braces

Job summary

Serenity Orthodontics is looking for a Front Desk Coordinator I to join our growing team in Suwanee, Georgia. Your role will involve greeting customers, performing administrative duties, and coordinating patient information efficiently.

We value effective communication and a supportive work culture, and we offer competitive perks including medical insurance, paid time off, and discounts on braces. Come join us in changing the way the world smiles!

Qualifications

• Ability to communicate effectively verbally and in writing.
• Ability to listen and understand information verbally and in writing.
• One year of administrative experience preferred.
• Bilingual a plus, but not required.

Responsibilities

• Greet and receive customers, determine nature of visit.
• Perform various administrative duties.
• Welcome visitors and provide information about clinic features.
• Answer, screen, and route incoming calls.
• Check-in and collect general information from first-time patients.
• Verify insurance information.
• Notify clinicians of patient arrival.
• Make appointments for returning patients.
• Print/reprint appointment reminders.
• Coordinate payment arrangements or account resolution.
• Receive, store, and deliver shipments and mail.
• Take payments and post to account.
• Update charts and patient information.
• Drive internal marketing initiatives.

Skills

Effective communication

Listening skills

Education

High School Diploma or equivalent

Job description

Serenity Orthodontics is looking for a Front Desk Coordinator I to join our growing team in Suwanee, Georgia. Your role will involve greeting customers, performing administrative duties, and coordinating patient information efficiently.

We value effective communication and a supportive work culture, and we offer competitive perks including medical insurance, paid time off, and discounts on braces. Come join us in changing the way the world smiles!