Patient Experience & Front Desk Coordinator

Socket.dev; New York (NY); On-site; USD 33,000 - 37,000; Full time

Job summary

Cornell University on the Upper East Side seeks a Patient Coordinator to perform frontline reception, registration, and billing tasks within the Endocrinology Diabetes and Metabolism unit. You will contribute to smooth patient flow and a positive patient experience under supervision.

The role requires strong communication, 1+ year in patient service, and familiarity with scheduling systems (EPIC preferred) and payer concepts. High school diploma or GED is required.

Qualifications

• High school diploma or GED required.
• 1+ year in a customer/patient service role.
• Experience with scheduling systems (EPIC preferred) and EMR systems.

Responsibilities

• Handle front-end revenue cycle tasks, including check-in/out and payment reconciliation.
• Schedule, confirm, reschedule, and cancel appointments for patients.
• Register patients with demographic and insurance details.
• Enter patient data in the practice management system and notify clinicians.
• Educate patients about the patient portal and assist with pre-visit requirements.

Skills

EPIC scheduling

CPT ICD-9 ICD-10 coding

Third-party payor reimbursement

Education

High school diploma or GED

Tools

EPIC-Care EMR

EPIC scheduling system

Job description

Cornell University on the Upper East Side seeks a Patient Coordinator to perform frontline reception, registration, and billing tasks within the Endocrinology Diabetes and Metabolism unit. You will contribute to smooth patient flow and a positive patient experience under supervision.

The role requires strong communication, 1+ year in patient service, and familiarity with scheduling systems (EPIC preferred) and payer concepts. High school diploma or GED is required.