Patient Experience Front Desk Coordinator

hughstonorthopaedics; Nashville (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid Time Off

Holiday pay

401(k) plan

Job summary

Hughston Clinic Orthopaedics is hiring for a Front Office Full-time role at our Centennial Clinic in Nashville. You will greet and register patients, collect insurance information, answer calls, and schedule appointments to keep providers informed and patient flow smooth.

The position requires Medical Billing/Coding certification or 6 months in a medical office, and knowledge of HIPAA. Our team emphasizes patient-centric service and reliability.

Qualifications

• Medical Billing/Coding certification or six (6) months experience working in a medical office setting required.
• HIPAA knowledge required to protect patient information.
• High school diploma or equivalent is required.

Responsibilities

• Greet and register patients.
• Print appropriate patient paperwork and collect insurance cards.
• Answer telephone.
• Schedule initial and return appointments and maintain patient chart.
• Add notes to appointment to help keep providers informed.
• Verify insurance benefits/eligibility and document in the computer system.
• Verify/obtain referral numbers or authorizations for upcoming appointments.
• Enter/update patient demographic data.
• Collect co-pays and deductibles.
• Post daily charges to patient accounts.
• Review, enter, and edit daily bank deposits, charge data, and deposit report to ensure payments are posted accurately.
• Distribute work and school excuses to patient as needed.
• Track “no show” appointments.
• Scan medical records, appointment requests, referrals into EMR.
• Print off physician schedules at the beginning of the day.
• Send reports to physician secretaries and/or medical assistants.

Skills

Medical Billing

HIPAA compliance

Customer service

Education

High School Diploma or equivalent

Tools

AthenaNet

Job description

Hughston Clinic Orthopaedics is hiring for a Front Office Full-time role at our Centennial Clinic in Nashville. You will greet and register patients, collect insurance information, answer calls, and schedule appointments to keep providers informed and patient flow smooth.

The position requires Medical Billing/Coding certification or 6 months in a medical office, and knowledge of HIPAA. Our team emphasizes patient-centric service and reliability.